Every location promises the brand.Not every location delivers it.
Sentinel CX Pro reads your customer reviews, flags where service is falling short of the experience you promise, and ranks what to act on first — ready for your morning.
Built for premium operators with 10–200 locations
Daily Action Brief
Wednesday · All Locations
Experience ↔ Service Alignment
On brand · 2 locations to reviewDowntown Flagship
12 reviews · this week
Airport Terminal
8 reviews · this week
Riverside Plaza
15 reviews · this week
- P1
Airport Terminal — wait-time complaints rising. Service deviating from brand promise.
- P2
Downtown Flagship — staff tone feedback worth a review with the shift lead.
Illustrative preview · sample data
Your review tools show what happened. Not what to do.
Dashboards report. They don't decide. For multi-location operators, that gap is the distance between the experience you promise and the service your guests actually get.
Board meetings without answers
Review metrics aren't translating into operating decisions. The room asks 'so what,' and the brand story doesn't land.
Firefighting without a priority list
Every morning starts with scanning dozens of locations. Which ones need attention today? Which can wait? The tools don't say — so the work falls on you.
Standards without visibility
A negative review sits unanswered. A response contradicts the brand voice. You hear about it from a customer, not from your platform.
Three modules.One command center.
Each module solves a specific operational gap. Together, they replace the stack of tools you're stitching together manually.
Reviews Intelligence
Surface the themes, sentiment patterns, and staff signals that define the experience across your locations — delivered as insight, not data.
Explore Intelligence→Operations & Action
A persistent action queue that ranks what matters now. Items enter when triggers fire, exit when resolved. The morning's priorities, settled before coffee.
Explore Operations→Board-Ready Reporting
Executive-grade reports generated in minutes. Operational language only — where experience and service are aligned, and where they aren't. No vanity metrics.
Explore Reporting→Your first five minutes, already triaged.
Each morning your operators open a short brief of what moved overnight — ranked by impact on the experience you promise. Ready when the day starts.
Daily Action Brief
Wednesday · All Locations
- P1 — Service Gap
Airport Terminal
Wait-time complaints rising across 4 recent reviews. Service pace deviating from the experience your brand promises.
Suggested next stepBrief the district manager. Compare Wednesday afternoon staffing against your service standard.
- P2 — Brand Signal
Riverside Plaza
Guests are referencing a nearby competitor favorably. 3rd mention this month — pattern worth a review.
Suggested next stepShare with the brand team. Consider a merchandising or assortment review this quarter.
- Recognition
Downtown Flagship
Four guests this week named a team member by first name. Consistent warmth coming through.
Suggested next stepFlag for your recognition program.
Illustrative preview · sample data
See your brand the way your board sees it.
Request a private briefing. 30 minutes. Your data, your locations, your questions — walked through by our team.
Request a Private Briefing- 30-minute walkthrough
- Tailored to your locations
- Your data stays yours